Store Policies

* Earth Sustainable shipping policies:

We only use easily recyclable packing & shipping materials. Terra Allegra Imports uses cardboard and paper for packing materials only.

Terra Allegra Imports LLC will ship orders via UPS Ground.

UPS cannot deliver packages to PO BOXES. Items can be sent via UPS anywhere in continental USA and Canada. Terra Allegra Imports will pack a labeled inner box inside a outer box with honeycomb protective packing cardboard between all sides, top and bottom of the inner and outer boxes. We ship orders within 1-3 business days from our facility, in most cases we are averaging 1-2 business days. Shipping times via ups may vary depending on where you are located. Terra Allegra Imports LLC uses UPS tracking number email notifications when items are shipped so that you can track the progress of your order.

· Returns, damages and credits policies:

Note: Terra Allegra Imports LLC damages and returns are less than half of 1 % of our total orders shipped. We are proud our product has such a high satisfaction rate.

1. We at Terra Allegra Imports LLC are so sure you will be pleased with our authentic, artisan quality cookware that we will take back any item within 30 days of purchase and refund your payment in full within 30 days of receiving the undamaged returned item

2. IMPORTANT: Please retain the packing cartons and packaging materials for the 30 day period to use for return shipping to Terra Allegra Imports LLC.

3. To initiate a return simply e-mail info@terraallegraimports.com , briefly explain the reason for return and we will send you a return authorization number. Re-package the item (s) exactly as received to avoid damages and send via UPS ground at your cost to:

Terra Allegra Imports LLC

357 Liberty Street

Suite 105 D

Rockland, MA 02370

We will carefully inspect the item and issue a full credit for any unbroken item

returned within 30 days of purchase. Terra Allegra Imports LLC

4. In case of items received damaged

IMPORTANT: Please retain the packing cartons and packaging materials for the 30 day period to use for return shipping.

A. please e-mail info@terraallegraimports.com within 3 business days of receipt of damaged goods giving a brief description of damage incurred, example; hairline crack, shattered, broken lid, broken handle.

B. Please also provide a description of the packing cartons which may show damage such as; corners of outer box dented possibly resulting from dropped etc.

C. Re-package the item (s) exactly as received to avoid further damage. Terra Allegra Imports LLC will issue a return authorization and mail you a prepaid ups label for you to send the damaged item back to:

Terra Allegra Imports LLC

357 Liberty Street

Suite 105 D

Rockland, MA 02370

E. Refund or Replacement Requests are processed upon our receipt of the merchandise, or upon our substantiation of a damage claim. We will not refund or replace if, upon inspection, items are found to have been misused.

UPS or other shipper retains the right to inspect and validate damage claims from their transporting the order in question...

F. Terra Allegra Imports LLC will ship a replacement item within 3-5 business days of receipt and inspection of damaged goods found to be corroborated.

G. Terra Allegra Imports LLC reserves the right to change policies.

Logos, art work, trademarks, written materials and their variations are trademarked or copyrighted by Terra Allegra Imports, LLC. All rights are reserved. No portion of this site may be reproduced in any form or distributed by any method, whether for profit or not, without the express written permission of Terra Allegra Imports, LLC.

Changes to this Privacy Policy

Due to changing technological and marketing demands, we must reserve the right to change our policies regarding the privacy of your personally identifiable information in the future. If that happens, we will endeavor to promptly update this Privacy Policy. We may also attempt to provide a message to our customers whose e-mail addresses we have, in conformity with this Privacy Policy, advising of any such change(s). Your continued use of the web site following changes to this policy will indicate that you accept the changes. For ease of your review of any changes, the following is a list of the date of all revisions to this Privacy Policy.

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